Our Commitment to Privacy
At ScamDefender.ai, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our service. We are committed to transparency and giving you control over your data.
1. Information We Collect
1.1 Information You Provide
- Account Information: When you create an account, we collect your name, email address, and password.
- Payment Information: For paid subscriptions, we collect billing information through our payment processor (Stripe). We do not store your credit card details.
- Contact Information: When you contact us for support, we collect your name, email, and message content.
1.2 Automatically Collected Information
- Usage Data: We collect information about how you use our service, including scan frequency and feature usage.
- Device Information: We collect device type, browser type, IP address, and operating system.
- Cookies: We use essential cookies for authentication and analytics cookies to improve our service.
1.3 Scanned Content
IMPORTANT: We do NOT store the content you scan (URLs, emails, text, or files). All scans are processed in real-time through our security API and immediately discarded. We may collect anonymized metadata (such as verdict and scan type) for improving our detection models, but never the actual content you submit.
2. How We Use Your Information
- To provide and maintain our scam detection service
- To process your subscription and send billing receipts
- To respond to your support requests and communications
- To improve our detection accuracy and develop new features
- To send you service updates and security alerts (you can opt out of marketing emails)
- To detect and prevent fraud and abuse of our service
- To comply with legal obligations
3. Data Sharing and Disclosure
We do NOT sell your personal data. We only share your information in these limited circumstances:
- Service Providers: We share data with trusted third parties who help us operate our service (payment processing, analytics, hosting).
- Security Partners: We use IPQualityScore for scam detection. They process scan requests but do not store your scanned content.
- Legal Requirements: We may disclose information if required by law, subpoena, or to protect our legal rights.
- Business Transfers: If we are acquired or merged, your information may be transferred to the new owner.
4. Data Security
We implement industry-standard security measures to protect your data:
- All data transmission is encrypted using HTTPS/TLS
- Passwords are hashed using bcrypt
- Access to personal data is restricted to authorized personnel only
- We conduct regular security audits and vulnerability assessments
- We never store your scanned content on our servers
5. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and associated data
- Portability: Receive your data in a machine-readable format
- Opt-out: Unsubscribe from marketing communications
- Object: Object to certain data processing activities
To exercise these rights, please contact us at privacy@scamdefender.ai.
6. Data Retention
- Account Data: Retained until you delete your account, plus 30 days for backup purposes
- Scanned Content: Not stored (processed and immediately discarded)
- Usage Metadata: Retained for 12 months for analytics and improvement
- Support Communications: Retained for 3 years for quality assurance
7. Children's Privacy
Our service is not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
8. International Data Transfers
Our servers are located in the United States. If you access our service from outside the U.S., your data will be transferred to and processed in the United States. We comply with applicable data protection laws and use standard contractual clauses for international transfers.
9. Cookies and Tracking
We use the following types of cookies:
- Essential Cookies: Required for authentication and basic functionality (cannot be disabled)
- Analytics Cookies: Help us understand usage patterns (can be disabled in settings)
- Preference Cookies: Remember your settings and preferences
You can manage cookie preferences in your browser settings.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a prominent notice on our website. The "Last updated" date at the top of this page reflects the most recent revision.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us: